Free Shipping On Orders Over $25

Need Assistance? Call us at 1-855-770-COOK


Shipping & Returns

Return Policy

Wrong Item Received/Defective/Damage Merchandise Policy

Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damage. All claims must be initiated within 5 business days of delivery with the carrier. So please inspect the packages and contents when you receive them. Once this window of time has passed, we lose the ability to file the claim with the carrier. Please e-mail us at so that we can initiate the process as soon as possible. Defective/damaged merchandise can ONLY be replaced.

If the merchandise that has arrived is incorrect, defective, or damage, we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a pre-paid shipping label. This pre-paid shipping label should be used for replacement of the same item that was incorrectly sent, defective, or damaged not for a refund or replacement for a different item. If it turns out that we shipped you the wrong product and we cannot ship you the correct merchandise, we will gladly pickup the wrong merchandise and offer a full refund for the order, but you MUST return the incorrect merchandise back to us in a re-sellable and undamaged condition, otherwise we will be unable to refund you.

If you would like a refund for a received item regardless if it was received incorrectly, damaged, or defective you will have to follow our return policy stated below.

Return Policy for Refund of received merchandise regardless if it is defective, damaged or sent incorrectly.

Notify us by e-mail of your desire to return for REFUND your purchase at We will issue you a return authorization number (RMA) and our return address. Please do not return the item to the original address that it was shipped from.  You can return items in only new condition within 30 days. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. There is a 15% or $5 restocking fee, whichever is larger, on all merchandise returned. If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.

Products being refused will not be credited shipping costs.

Customers will incur the expense for returning the item as we do not reimburse shipping charges. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, might be subject to additional restocking fees up to 50% of the item's price or returned back to the customer.

Usually there are no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions. We may over ride these items on a case by case basis.


Return Shipment Information 
For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-trackable method such as USPS. Please include the RMA number on the outside of the shipping package near the return address label and return packages to: 

RMA #_____ - XX - X (email us for RA # and see below for XX - X) 

Kitchen Home Makers
Returns Dept 
101 Allied Parkway
Sicklerville, NJ 08081

Reason for Returning:

 Satisfaction  Quality / Other  Service
 GF - Gift  DM - Damaged  AL - Arrived too late
 DD - Does not match decor  DF - Defective  DU - Duplicate Order
 NC - Not as Shown in Catalog  QC - Quality not as expected  MI - Matching item not available
 MN - Changed Mind / Ordered Wrong Product  OR - Other Reason  WM - Wrong Item(s) shipped
 CP - Couldn't Use Product as Intended    EI - Extra Items Shipped


Action to be Taken: 
R - Replace with same item 
E - Exchange for different item 
C - Credit the customer 
P - Put back in Stock

Products that arrive at our docks without a return authorization number, or do not meet the conditions set on our return policy will be refused or returned and will not be issued credit.

Refund TimeTable 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. After four weeks,  ifyou have not received your expected credit, please contact us via e-mail at so we can investigate the matter. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number.


Product Warranties
Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.


Changing or Cancelling Your Order
After you have placed your order, the order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following the above return instructions.

Location - select your stores

You must choose one warehouse.

For questions or assistance, call toll free 1-855-770-COOK